Terms of Sale

All goods supplied remain the property of the vendor iPleasure until such time as they are paid for in full. You must be at least 18 years of age or have the legal right to possess adult material in your community, and are not offended by adult merchandise including such things as sex toys, bondage equipment, vibrators and other adult products. By entering this website you have released and discharged the providers/owners and creators of this site from any and all liability which might arise.

All goods sold through this site are sold as ‘novelty goods’. The vendor cannot be held responsible for any injury caused by their use.

Some products shown on this website may vary slightly from the images displayed from time to time.

All claims for delivery and damages must be reported to iPleasure within 3 days of the delivery date.

Please notify us of any non-deliveries within 5 working days after the original estimated delivery date (eg. for next working day deliveries please notify us of any delivery issues within 5 working days). This is due to the time restraints that any courier investigation would carry.

All packages returned to us undelivered will be subject to an additional charge before being re-shipped.

iPleasure cannot be held responsible for orders being delayed by incorrect information supplied during the checkout process.

Your credit card is charged in the name of our holding company Redstone Solutions.

Please note any credit memo’s or credit on your account will expire after 6 months of being issued.

Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without prior written permission of the copyright holder.

All material is the copyright property of iPleasure.

iPleasure does not accept responsibility for any orders that have been shipped from our warehouse but are not delivered to the end-user because of the courier, or the shipping method selected.

Returns Policy

For faulty goods, please fill out a request for a product return (HERE) and wait for us to email you a returns label and return instructions.

Please note any credit memos or credit on your account will expire after 6 months of being issued.

Please get in touch in writing if you have any items to return (faulty or unwanted) to find out our returns address and instructions.

Unwanted goods

Any credit for goods returned to us as unwanted will be less a 25% restocking charge, subject to the following conditions:

– Goods must be unused
– Goods must be in their original condition & packaging (including shrink wrapping, seals etc)
– Goods must be received by us within 14 days from the day you receive your order

If we suspect goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you.

Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

For unwanted goods, the cost of return postage falls to you.

Faulty goods

We operate a one year returns policy for faulty goods.

Please fill out a request for a product return (HERE) and wait for us to email you a returns label and return instructions.

Please send the item back to us with a note stating the reason for return, the preferred outcome (exchange or refund) and order reference number for the original purchase. We will exchange the item for you, or credit your account if this is not possible.

Please note that any credit memos or credit on your account will expire after 6 months of being issued.

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